Manufacturer’s Guarantee

When purchasing a new BERGAMONT bicycle from an authorized BERGAMONT dealer, BERGAMONT grants a manufacturer's guarantee subject to the following provisions.

Conditions

The manufacturer's guarantee is only granted to the first-time buyer of a BERGAMONT bicycle who has purchased it from an authorized BERGAMONT dealer.

Duration

The manufacturer's guarantee is granted from the date of purchase for a period of five years on bicycle frames and rear ends. The guarantee period is reduced to three years, if the BERGAMONT bicycle is not serviced at least once a year by an authorized BERGAMONT dealer. Maintenance services must be carried out in accordance with the maintenance instructions in the BERGAMONT manual and must be confirmed there by the stamp and signature of the authorized BERGAMONT dealer.

For frames and rear ends of Category 5 bicycle models and for rigid forks manufactured by BERGAMONT, the duration of the manufacturer's guarantee is limited to two years.

If a defect on the BERGAMONT bicycle is remedied within the scope of a manufacturer’s guarantee or a warranty claim, the duration of the manufacturer's guarantee is not extended. The manufacturer's guarantee ends, when the first-time buyer transfers ownership of the BERGAMONT bicycle to a third person.

Assertion

The manufacturer's guarantee is provided by Bergamont Fahrrad Vertrieb GmbH, Budapester Strasse 45, 20359 Hamburg, Germany. The buyer must inspect the BERGAMONT bicycle immediately after purchase and notify his authorized BERGAMONT dealer at once in writing of any obvious defects. Hidden defects must be reported immediately after their discovery. In the event of a guarantee claim, the BERGAMONT bicycle must be handed over to an authorized BERGAMONT dealer. The latter will contact BERGAMONT to remedy the defect. The assertion of a guarantee claim always requires the presentation of the original proof of purchase as well as the proof of maintenance service in the BERGAMONT manual.

Performance of BERGAMONT in the event of a guarantee claim

In the event of a guarantee claim, BERGAMONT will repair the defect at its own discretion or replace the defective product with a product of similar quality, whereby colour and model deviations are possible. If a repair or replacement is not possible, a purchase price refund will be made taking into account previous use. BERGAMONT is entitled to commission third parties to remedy the defect.

Limitations

The manufacturer's guarantee applies exclusively to frames, swingarms and rigid forks of BERGAMONT bicycles. Bicycle components are excluded from this manufacturer's guarantee.

The manufacturer's guarantee does not apply to normal wear and tear, damage caused by accidents or other excessive force on the BERGAMONT bicycle, corrosion, improper maintenance, incorrect assembly and assembly of unsuitable components or accessories as well as cosmetic defects, for example in the varnish.

The manufacturer's guarantee does not apply to BERGAMONT bicycles that have been used in a rental shop.

Miscellaneous

These manufacturer's guarantee provisions apply to all BERGAMONT bicycles as of model year 2023.

Statutory warranty rights of the buyer and guarantees of component manufacturers (Shimano, SRAM etc.) remain unaffected by this manufacturer's guarantee.

The place of jurisdiction for all disputes in connection with this manufacturer's guarantee is Hamburg, Germany. This manufacturer's guarantee is subject to German law to the exclusion of all legislation that refers to foreign law.